What is Where I’m At?

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Where I’m At is a privacy-first, peer-support community for working professionals navigating burnout and the “in between” of recovery.

Inside, you’ll find:

• Private community spaces for sharing lived experience

• The Recognise, Reset, and Reinvent course spaces (included with active paid membership)

• Reinvent paths such as Reinvent Seeds and Reinvent Worklife (included), plus optional paid upgrades where available (e.g., Reinvent: Rediscover You)

• A Resource Vault with tools and downloads referenced in the courses

We share experiences, reflection prompts, and tools from lived experience. We do not provide medical advice, therapy, or crisis intervention.

 

Is this therapy, coaching, or medical care?

No. This community and all courses are non-clinical and education-only.

• Moderators and hosts are not acting as therapists, doctors, or crisis workers.

• Anything shared here is based on personal experience and reflection, not professional advice.

For diagnosis, treatment, medication changes, legal/financial guidance, or crisis support, please contact a qualified professional in your country.

If you feel unsafe or at risk, use the pinned:

🚨 Safety & Support – If You Need Immediate Help

 

Who can join?

• Membership is open to adults aged 18+.

• If you believe a minor has joined, please report it so we can act.

 

Is this a privacy-first space?

Yes. SWARM allows:

• anonymous posting

• editable usernames (you can use a nickname)

You choose your level of visibility. You never have to share your full story, show your face, or use voice/video. We also ask members to avoid sharing identifying details (especially about workplaces and people).

 

Are my discussions private and secure?

Community spaces are visible only to logged-in members, not the public or search engines.

We ask all members to respect confidentiality and never share others’ posts outside the community.

However, please remember:

• We cannot guarantee that other members will never screenshot or share.

• For your own safety, avoid posting highly identifying details (full names, exact workplaces, locations, etc.).

 

How does the free trial work?

From time to time, we may offer a free trial.

• Trial access may be limited to community spaces only (offer details can vary).

• Member-included courses may unlock once you convert to a paid membership.

• If you cancel before the trial ends, you won’t be charged.

Please check the current offer on the membership page, as trial details may change over time.

 

How do I sign up?

1. Visit the membership page for Where I’m At Community

2. Choose a plan (monthly/quarterly/annual options may vary)

3. Create your account and complete payment (or start a free trial if available)

You’ll receive a welcome email and be guided to the Community Hub → Start Here area.

 

How does membership payment work?

• Membership is billed in advance (e.g., monthly/quarterly/annually depending on the plan).

• Payments are non-refundable once processed.

• You can cancel anytime; cancellation stops future renewals.

Please check the pricing page for current plans and currencies.

 

What is your refund / cancellation policy?

• We do not offer refunds on past periods.

• You can cancel your membership at any time in your account settings; this stops future payments.

• Your access to community spaces and member-included courses continues until the end of your current billing period.

If you believe there’s been a billing error, email support@whereimatcommunity.com.

 

How do I cancel my membership?

• Log in to your account

• Go to Billing / Membership

• Click Cancel membership and follow the prompts

Cancellation takes effect at the end of your current billing period.

 

I feel overwhelmed, where should I start?

If you feel overwhelmed or unable to cope, the recommended route is:

1. 🚨 Safety & Support – If You Need Immediate Help (pinned in Community Hub)

2. 🎧 Recognise → Module 6: The Come Down Phase

3. 🎧 Recognise → Module 8: The Support Module

Reset is designed for steadier days once you have enough capacity for gentle structure.

 

How does moderation work?

Moderators:

• Monitor public spaces

• Review reported posts and comments

• Enforce community guidelines

• May reach out privately if there are safety concerns

Moderators are trained in platform processes and privacy expectations, but they are not acting as therapists or crisis responders.

 

How do I report abuse or unsafe content?

If something feels unsafe, harmful, or against our guidelines:

• Use the platform’s Report option on the post/comment, and/or

• Email support@whereimatcommunity.com with a link (and screenshot only if necessary)

Reports are confidential and help us keep the space safer for everyone.

 

What’s allowed / not allowed in posts?

✅ Welcome:

• Personal stories and reflections

• Questions, check-ins, and wins

• Lived-experience tips and gentle resources (“this helped me”)

• Encouragement, validation, and “me too” replies

• Anonymous participation

❌ Not allowed:

• Medical/psychiatric/nutritional instructions (e.g., “stop your meds”, “don’t see a doctor”)

• Graphic descriptions of self-harm, suicide, violence, or abuse

• Hate speech, discrimination, harassment

• Doxxing or sharing others’ private information

• Naming employers / sharing identifying workplace allegations

• Selling, recruiting, self-promotion, or affiliate links (unless explicitly approved)

• Spam or repeated off-topic posts

We may edit, hide, or remove posts that break guidelines.

 

What happens to my data if I leave?

You can request account deletion at any time by emailing support@whereimatcommunity.com.

• We will remove or anonymise personal data and posts in line with our Privacy Policy and legal retention requirements.

• Aggregated, non-identifying information (e.g., overall stats) may be retained.

Full details are in the Privacy Policy linked in the website footer.

 

Do you use affiliate links?

Sometimes we share tools, books, or products that helped in our own recovery.

• Some links may be affiliate links

• If you buy through them, Where I’m At may receive a small commission at no extra cost to you

• Affiliate income helps cover platform and production costs

All tools are optional, and we aim to share resources aligned with the mission.

 

Do I keep access to courses/products if I cancel my membership?

There are two types of access:

Courses included with membership

• Recognise, Reset, and included Reinvent content are available while you have an active paid membership.

• If you cancel, access ends when your billing period ends.

Standalone purchases (mini-courses, journals, bundles, paid upgrades, etc.)

• If you purchase a product separately (outside membership), it remains available for at least 12 months from the date of purchase.

• These are not lifetime purchases and may be retired over time, but you’ll always have a fair usage period.

If you’re unsure what access you have, email support@whereimatcommunity.com.

 

Where can I find your policies?

• Privacy Policy

• Cookie Policy

• Terms and Conditions

These are linked in the website footer and referenced in your welcome email.